Call Forwarding enables calls to be Forwarded to another number when the user is not able to answer their extension.

Call Forwarding can be added to the Dashboard and or the Sidebar (Left Side) of the User Control Panel.

Once added, there are three options available.  Unconditional, Unavailable, and Busy.

• Unconditional: Forward calls immediately regardless of current state of line/PBX to the number entered.

• Unavailable: Preconfigured number to which calls are forwarded if the customer endpoint becomes unresponsive due to an Internet outage or software/configuration failure of endpoint.

• Busy: Preconfigured number to which calls are forwarded if the customer endpoint is busy, usually due to being on an active call.

The User can select the option that applies to them by clicking on the appropriate slider.  You will then get the following screen where you will enter the number you want to forward to.  Once the number is entered click on Save.

Once Call Forwarding is Enabled for any option it will remain Enabled until the user logs into the User Control Panel and Disables it.

To Disable simply click on the appropriate Enabled box and Disabled will appear.