The Call History widget allows you to see all inbound and outbound calls for your user and listen to any call recordings that are associated with that call. Note: You can only see your Call History.
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For each Call record we have the following
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Date: Date and Time call was received or placed.
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Description: For each call we have the following icons under the Description
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ICON |
MEANING |
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Outbound Call |
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Inbound Call |
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Call went to Voicemail |
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Call to Conference Room |
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Duration: Length of call in Hours- Minutes-Seconds
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Playback: If the call has a Call Recording associated with it you will be able to listen to the recording in your browser.
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Playback: If the call has a Call Recording associated with it you can hit play to listen to the call in the User Control Panel.
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Controls: If the call has a Call Recording associated with it you can hit the download Icon to save the file to your computer.
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Please contact your PhonePro Professional if you would like call recording enabled for your extension/business.