|
Contacts
The Contacts widget allows you to see and create contacts that can be used in other widgets in UCP, and Phone Apps. To add a new group called "My Contacts" click the "Add Group" link. ...
13 Jun, 2025
Call Forwarding
Call Forwarding enables calls to be Forwarded to another number when the user is not able to answer their extension. Call Forwarding can be added to the Dashboard and or the Sidebar (Left Side) of...
13 Jun, 2025
Fax
View From here, a user can view all locally stored inbound and outbound faxes (if local storage is enabled for the user), and send outbound faxes to anyone. Fax Columns Each fax will display...
13 Jun, 2025
Call History
The Call History widget allows you to see all inbound and outbound calls for your user and listen to any call recordings that are associated with that call. Note: You can only see your Call History....
13 Jun, 2025
Voicemail Settings
The Voicemail widget allows you to view, listen to, and manage your voicemail settings. The User Management Module controls which mailboxes a user will be able to add as a widget in UCP. Folders...
13 Jun, 2025
User Control Panel Dashboards
In a Browser type in the appropriate website for your phone system. If you do not know the website url or your login information please contact your Phone Pro at 9898373790 option 12. You will then...
13 Jun, 2025
User Control Panel Phone
Adding the UCP Phone in UCP The UCP Phone widget is only available as a Side Bar Widget. Once added the phone will show up on all dashboards to the left. Clicking the phone will bring up...
12 Jun, 2025
Find Me Follow Me
Find Me/Follow Me refers to two technologies that, in conjunction, enable incoming phone calls to be received at different locations, on different phones. “Find Me” refers to the ability to receive...
11 Jun, 2025
Quick User Guides
Attached our Quick User Guide for Sangoma Talk.
13 Nov, 2024
Quick Dials
Once you have your Sangoma Talk app configured on your phone, you can then add Quick Dials to make it easier to transfer calls, check voicemail, park calls and check users availability. You will...
19 Jun, 2024
DND Schedule
When you have Sangoma Talk on your cell phone, you can schedule it so that you will not get calls at configured times. First you will need to click on the settings gear. Next, you will need...
19 Jun, 2024
Business Texting
Please contact your Sales Manager with Mercury Network for questions and pricing options.
30 May, 2024
Quick Start Guide and Button Maps
Attached are the button maps for each Yealink phone model and useful hints for using the phone.
27 Mar, 2024
Enhanced 911 Information
Recently Michigan Enhanced 911 guidelines have changed. If your work space exceeds 7,000 square feet on a single floor OR your work space spans multiple floors or multiple buildings, Enhanced 911...
27 Mar, 2024
eFax Errors
eFax Error Messages and Meanings Message Meaning Connection failed There was no receiver on the other end of the call to connect to. Document...
27 Mar, 2024
Document Scanning Recommendations
Document Scanning Recommendations Scanning: Open Foxit Reader. If you do not have Foxit Reader you can click here to download it. Once you have Foxit Reader open, choose the From Scanner...
27 Mar, 2024
Quick Start Guide
Attached are the Quick Start User Guide that has helpful hits for using your Mercury Phone.
27 Mar, 2024
Disabling and Re-enabling Caller ID on Outgoing Calls
If you would like to call someone without your caller ID information being displayed, you can do so by dialing *67 before the phone number being dialed. As an example, this would call Mercury...
27 Mar, 2024
Checking Voicemail
To check your voicemail: -Dial *97 on the phone to check voicemail. -Enter the password that was set up on your user account (if you don't know it, please contact Mercury support) If you need to...
27 Mar, 2024
Home Phone Wiring Help
Connecting your phone service to your existing home phone wiring is easy. All you will need is a screw driver and a few minutes to connect your phone to your home's wall phone jacks. Start by...
27 Mar, 2024
Basic FTP Settings
This article touches on the basic settings that can go into any FTP program. If you need assistance with any specific program and how to configure it, please see if your program is listed under our...
27 Mar, 2024
Comments: 0
Resetting IP Address (Windows)
Press the Windows key on your keyboard. Click to view larger image. Then type cmd on your keyboard and press Enter. You will then see a screen similar to the one below. This is the Windows...
27 Mar, 2024
Comments: 0
Resetting IP Address (Mac)
Follow the instructions below to reset the IP address on a Mac computer. 1. Close any open Internet applications (such as Web browsers and email). Be sure to save any changes to any open...
27 Mar, 2024
Comments: 0
Data Usage
Below you fill find some tips and tricks to monitor and track your data usage. Wireless Routers: Always make sure to have a password that protects your wireless network from unauthorized users....
27 Mar, 2024
Comments: 0
Helpful tips for lowering your Nest Cam's Internet usage
Helpful tips for lowering your Nest Cam's Internet usage Here are some helpful tips to free up your network and reduce usage. Three ways to control your camera: Create a Nest Cam schedule ...
27 Mar, 2024
|
Powered by KBPublisher (Knowledge base software)