Mercury Network Knowledgebase
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Welcome!
15 Jan, 2021
Welcome to the new Mercury Network knowledgebase! We hope that you are able to find what you are looking for, but if not please feel free to fill out the form asking for additional information. We...

Featured Articles
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Find Me Follow Me
Find Me/Follow Me refers to two technologies that, in conjunction, enable incoming phone calls to be received at different locations, on different phones. “Find Me” refers to the ability to receive...
11 Jun, 2025
User Control Panel Phone
Adding the UCP Phone in UCP The UCP Phone widget is only available as a Side Bar Widget. Once added the phone will show up on all dashboards to the left. Clicking the phone will bring up...
12 Jun, 2025
Voicemail Settings
The Voicemail widget allows you to view, listen to, and manage your voicemail settings. The User Management Module controls which mailboxes a user will be able to add as a widget in UCP. Folders...
13 Jun, 2025
User Control Panel Dashboards
In a Browser type in the appropriate website for your phone system. If you do not know the website url or your login information please contact your Phone Pro at 9898373790 option 12. You will then...
13 Jun, 2025
Fax
View From here, a user can view all locally stored inbound and outbound faxes (if local storage is enabled for the user), and send outbound faxes to anyone. Fax Columns Each fax will display...
13 Jun, 2025


Recent Articles
Contacts
The Contacts widget allows you to see and create contacts that can be used in other widgets in UCP, and Phone Apps. To add a new group called "My Contacts" click the "Add Group" link. ...
13 Jun, 2025
Call Forwarding
Call Forwarding enables calls to be Forwarded to another number when the user is not able to answer their extension. Call Forwarding can be added to the Dashboard and or the Sidebar (Left Side) of...
13 Jun, 2025
Fax
View From here, a user can view all locally stored inbound and outbound faxes (if local storage is enabled for the user), and send outbound faxes to anyone. Fax Columns Each fax will display...
13 Jun, 2025
Call History
The Call History widget allows you to see all inbound and outbound calls for your user and listen to any call recordings that are associated with that call. Note: You can only see your Call History....
13 Jun, 2025
Voicemail Settings
The Voicemail widget allows you to view, listen to, and manage your voicemail settings. The User Management Module controls which mailboxes a user will be able to add as a widget in UCP. Folders...
13 Jun, 2025